From Fear to Trust: How Supervised Access Services Can Rebuild Family Connections


 

From Fear to Trust: How Supervised Access Services Can Rebuild Family Connections

By Niki Gent, Family & Child Consultants
When families reach out to me about supervised access services, there’s often a heaviness in the air—an unspoken fear that things are “too broken.” I hear it in the voices of parents who worry they’ll never see their children again, and in the questions of kids who just want to feel safe. If you’re reading this and feeling that weight, I want you to know: you’re not alone, and things can get better.

Why Do Parents Choose Supervised Access?

Supervised access (sometimes called supervised contact) is a service that allows children to spend time with a parent in a safe, supportive environment—while a trained professional is present. Families might use this service for many reasons:
  • Family conflict or separation: Sometimes, emotions run high and communication breaks down after a separation or divorce.
  • Safety concerns: There may be worries about a parent’s behavior, substance use, or mental health.
  • Rebuilding trust: When there’s been a long gap in contact, or a child feels unsure, supervised access can help everyone reconnect at a pace that feels safe.
It’s not about punishment or blame. It’s about creating a space where kids can have a relationship with both parents, without fear or pressure.

A Real Family’s Journey: From Dread to Joy

Let me share the story of one family (details changed for privacy, but the feelings are real):
When Sarah and Ahmed separated, things got messy. Arguments spilled over into handovers, and their seven-year-old daughter, Layla, started refusing to see her dad. Both parents were heartbroken. Ahmed felt shut out; Sarah was anxious about Layla’s wellbeing. Every mention of “access” filled their home with dread.
A family support worker suggested supervised access. At first, both parents resisted. “It’ll be awkward,” Ahmed said. “What if Layla doesn’t want to come?” Sarah worried it would just be another reminder that things weren’t “normal.”
But they gave it a chance. The first visit was quiet, a bit tense—Layla clung to her mother, and Ahmed didn’t know what to say. But the supervisor gently encouraged a board game. Layla’s shoulders relaxed. Ahmed smiled for the first time in weeks.
Over the next few visits, something shifted. Layla started looking forward to “game time with Dad.” Sarah saw her daughter’s anxiety fade. Ahmed and Sarah, with the supervisor’s help, learned how to communicate calmly at handover. The room that once felt like a courtroom now echoed with laughter and silly stories.
Months later, Layla proudly brought in a drawing: “This is our family. We’re okay now.”

What Makes Supervised Access Work?

  • Neutral, welcoming environment: No one is “on trial.” The focus is on the child’s comfort.
  • Professional support: Supervisors are trained to handle tricky moments, keep things safe, and gently guide interactions.
  • Clear boundaries: Everyone knows what’s expected, and children feel secure.
  • Space to rebuild: Parents and kids can reconnect at their own pace, without outside pressures.

Why I Believe in This Work

I’ve seen families walk in with fear and walk out with hope. I’ve watched parents go from dreading every visit to looking forward to time with their children. Most importantly, I’ve seen kids rediscover joy with both parents—sometimes for the first time in years.
Supervised access isn’t about being perfect. It’s about showing up, trying again, and letting love find a safe place to grow.
If your family is struggling with contact or you’re worried about how to keep everyone safe and connected, you’re not alone. There is help, and there is hope.

With warmth,
Niki Gent



At Family & Child Consultants, our Supervised Access Services provide a safe, neutral, and supportive environment for children and parents to spend time together when direct contact may be difficult or sensitive. Our approach is trauma-informed, compassionate, and focused on the wellbeing of every family member.

What We Offer

  • Intake & Establishment:
    Every family begins with a thorough intake session ($275 one-time fee) involving both parties. This ensures everyone understands the process and feels supported before visits commence.
  • Supervised Access Sessions:
    Sessions are conducted by experienced professionals who ensure safety, comfort, and positive interactions.
    • $125 per hour (minimum 2 hours per visit)
    • Sessions include both supervision and travel time
    • Available weekdays and Saturdays (Saturday sessions incur a $25 per hour surcharge)
  • Flexible Locations:
    Visits can take place at our North Adelaide office, in community settings, or at a location that best supports the child’s needs. The first 20km of travel from North Adelaide (round trip) is included; additional travel is charged at $0.90 per km.
  • Detailed Reports:
    Upon request, families can receive a comprehensive report documenting the session for $179 per report.

How It Works

  1. Initial Intake:
    Both parents/guardians attend an establishment session to discuss needs, expectations, and safety considerations.
  2. Session Scheduling:
    Supervised visits are booked at mutually agreed times, including after hours and weekends to suit family needs.
  3. Supportive Supervision:
    Our trained staff facilitate each session, providing a calm, neutral presence and ensuring the child’s wellbeing is always the priority.
  4. Feedback & Reporting:
    We offer feedback to families and, if required, can provide detailed written reports for use in family court or other settings.

Why Choose Us?

  • Trauma-Informed Practice:
    Every family is treated with dignity and respect, with a focus on emotional safety and positive connections.
  • No Wait Times:
    We offer prompt scheduling so families can access support when it’s needed most.
  • Experienced Team:
    Our staff are skilled in working with complex family dynamics and sensitive situations.

Pricing Summary (FY2026)

ServicePriceNotes
Intake & Establishment Fee$275 (one-time)Session with both parties before visits begin
Supervised Access Session (weekday)$125/hr2-hour minimum per visit
Supervised Access Session (Saturday)$150/hr2-hour minimum per visit
Detailed Report (if requested)$179/reportUpon request
Travel Surcharge (over 20km round trip)$0.90/kmFirst 20km included
.
Contact us to learn more or to book an intake session:
📞 1300 789 649
✉️ info@familyandchildconsultants.com
Visit our website

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